Refund policy

Refund & Cancellation Policy

Thank you for shopping at our live stream store! To provide the most efficient service for our international customers and reduce environmental impact, we have optimized our returns process.

Instead of requiring you to ship physical returns back to our overseas warehouse at your own expense, we offer the following hassle-free solutions to ensure your total satisfaction:

Damages & Issues: Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us at bagsparks2026@gmail.com within 7 days of delivery. Please include clear photos or videos of the issue. We will review your request immediately and provide a free replacement or a full/partial refund based on the condition.

Lost Packages: If your package is officially confirmed as lost in transit by the shipping carrier, we will arrange a complimentary reshipment or a full refund for you.

Custom & Live Stream Items: Please note that all items selected and confirmed during our live streams are processed immediately for shipment. Therefore, we do not accept cancellations, modifications, or refunds for "change of mind" once the package has been shipped.

Refund Processing: Once a refund is approved by our support team, it will be automatically credited back to your original payment method within 7–10 business days.

For any questions, feel free to contact us at bagsparks2026@gmail.com (we typically respond within 24–48 hours) or reach out directly to your live host during our next stream!